SIZE OF FIRM:
WHO WAS YOUR MENTOR?
WHAT WORK EXPERIENCE HAD THE MOST LASTING IMPRESSION ON YOUR CAREER?
Everybody has talked over the past 10 years about globalization. Over the next 10 years we are going into virtualization. I need to understand how I can operate anywhere in the world, with any number of partners seamlessly and with total integration. It's all about collaboration tools: wireless, virtual workstations and telepresence. It's about how you connect people in seamless ways so that they can operate any time and any place.
IT Budget:More than $1 billion for IT development.
Key Technology Management:
Size of Technology Team:Global Infrastructure Solutions has 13,000 employees.
Percent of IT Projects Outsourced:Our sourcing strategy is very in-tune with where we exist -- everything from metro locations to near-shore and offshore locations. Of all the work that we do, we probably rely on strategic partners for about 15 percent of everything.
Key Technology Partners:There are very few [technology] companies with which we're not doing business.
Success Metrics:I use Six Sigma a lot. You want to achieve something that people have clarity and purpose around, and understanding as to whether they're getting there.
TOP 3 CURRENT PROJECTS
Our "Transformational Goals," or the T6, are simple and quantifiable, which is why we like them. These six goals are broader than just technology. But certainly the biggest impact for us will be in the technology space.
Goal 1: 70/30 Investment StrategyAccelerate innovation and efficiency by shifting the mix of technology investment to 70 percent new development and 30 percent "lights on" maintenance.
Goal 2: STPBuild straight-through-processing platforms for 99.5 percent of all high-volume, commoditized products across both cash and derivatives by the end of 2009.
Goal 3: Application AvailabilityDrive availability of business critical applications to 99.95 percent, with major emphasis on end-to-end business process support.
Goal 4: Global SourcingCreate competitive advantage by sourcing the right people with the right skills in the right locations at the right price point.
Goal 5: Client SatisfactionTo be in the top tier of client satisfaction across institutional clients and private clients, as measured by targeted external and internal surveys.
Goal 6: E-ChannelsBecome the industry leader in providing products and services to clients through electronic distribution channels.