Top 3 Current Projects

Reference and Client Data Integration

Objective:

In order to cross-sell products to our client base, it is critical to be able to look at where we're getting penetration for which clients, what their product mix looks like, and how we integrate the data in a meaningful way and normalize it so we can continue to analyze and focus on these cross-sells.

Business Management

Objective:

This is linked to the reference data project. Once that is fixed, the aim is to take the customer reference data and transaction data, and roll it up into our business management platform for all our capital markets businesses to use as a cross-sell-enabling tool. This is 100 percent revenue generation to maximize the relationships we have with our clients across product lines by being able to see what business this customer has done with us in the past, how often we talk to them and so on.

Straight-Through Processing Platform Review

Objective:

Any place we're seeing increased volumes and thinner margins, we need to eliminate human intervention. So we are reviewing all of our platforms.

2007 Initiatives

Common Communication

Within the investment bank, we just had an internal reorganization on the business side that is giving us an opportunity to look at how we can make everybody communicate better on the same platform.

Vitals

IT Budget:

N/A

Key Technology Management:

• Michael Routolo, Vice President of Business Solutions,
• Lynn Maki, Vice President, Business Solutions Project Manager,
• Jeremy Kaber, Business Solutions,
• Erin Moran, Business Solutions,
• Donna McDonald, Finance Administration

Size of Technology Team:

30 employees in New York.

Percent of IT Projects Outsourced:

I look to use as many third parties as possible. We're an investment bank, not a software development organization. Our success will be based on how we best use a tool and how we integrate it within our business. It would take a tremendously compelling revenue upside for me to embark on a large internal development project for our investment banking group.

Key Technology Partners:

NSIGHT Enterprise Software for our business management platform, and Fidessa for trading.

Success Metrics:

We have a formal intake process in which we discuss who a project is for and what it's going to do. We talk through the architecture, etc., and determine which people need to be involved, and get the resources in place. I do regular one-on-one reviews with my team every two weeks. I'm also constantly talking to the clients, to the IT teams, and doing deeper dives here and there.