Cloud-Based CCM Can Help Smaller Firms Compete1/14/2014
Once an enterprise solution only large organizations could afford, customer communications management is moving to the cloud and enabling accessibility for all.
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Anne Rawland Gabriel is a technology writer and marketing communications consultant based in the Minneapolis/St. Paul metro area. Among other projects, she's a regular contributor to UBM Tech's Bank Systems & Technology, Insurance & Technology and Wall Street & Technology print and online brands.