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Investment-Technology Newsflashes

BNP Paribas rolls out customer-relationship-management system.; Charles River aligns with MarketAxess for electronic connectivity.; Capco and LJH Financial Marketing Strategies release "911 for the Financial Sector."

BNP Paribas Asset Management is tapping Pleasanton, Calif.-based PeopleSoft for a global customer-relationship-management and sales-information system. The Web-based system, called Hermes, is being used by 250 BNP Paribas employees, across 20 global offices locations. Hermes enables the company to have a single-source customer-reference base, giving the sales force a holistic view of client needs. The solution also allows management to track and monitor sales performance. In addition, BNP Paribas Epargne Entreprise has been given a customized version of the software, which offers French-language screens and purpose-built functionality.

Charles River Development, a Burlington, Mass.-based order-management-system provider, has announced that its newest release of Charles River Investment Management System features a FIX-based interface from MarketAxess. In addition, MarketAxess, a New York City-based multi-dealer platform for credit-product trading on the Internet, has announced that its post-trade messaging applications are fully integrated into the Charles River system giving MarketAxess clients post-trade capabilities for trades executed on the platform.According to a press release, the vendors' goal was to increase electronic connectivity in the global credit markets. Future plans for the alliance include making allocation messages available in the next Charles River IMS release.

Capco, a New York City-based service and technology provider, has teamed up with LJH Financial Marketing Strategies, based in Naples, Fla., to offer a crisis-management service for financial-services companies. "911 for the Financial Sector" can assist firms in mitigating risks and addressing concerns of customers, investors, regulators and the firm's management. The service, which can be used as a preventative program, or implemented during a crisis situation, offers assistance with trading mishaps, control lapses, securities-processing problems, reconciliation breaks, back-office issues, technical or functional failures, and regulatory examinations, amongst others issues.

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