Profile of Greg MacSweeneyEditorial Director
Member Since: 5/8/2014
Blog Posts: 734
Greg MacSweeney is editorial director of InformationWeek Financial Services, whose brands include Wall Street & Technology, Bank Systems & Technology, Advanced Trading, and Insurance & Technology.
Articles by Greg MacSweeney
posted in April 2011
New integration tools will help capital markets firms aggregate risk across silos.
To provide great customer service, an organization needs to be nimble, knowledgeable, available and empowered. Often, service representatives have one, two or even three of these traits, but they rarely exhibit all four.